1. Introduction
BKAN (“we”, “our”, “us”) provides online training courses for laboratories, ISO/IEC 17025 professionals, and technical staff. We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you purchase or access courses through our website and our checkout system.
2. Information We Collect
2.1 Personal Information
When you purchase a course or create an account, we may collect:
- Full name
- Email address
- Billing address
- Payment-related information (processed securely by a third-party agent)
- Organisation or company name (if provided)
2.2 Technical Information
We may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Access logs for course modules
2.3 Course Interaction Data
To improve learning experience and course management, we may collect:
- Course progress
- Completion status
- Download history
- Assessment results (if applicable)
3. How We Use Your Information
We use your information to:
- Process course purchases and provide access
- Deliver course content and updates
- Communicate important information (access instructions, updates, support)
- Improve course quality and user experience
- Maintain course management
- Comply with legal, tax, and accounting obligations
- Prevent fraud and protect platform security
We do not sell, rent, or trade your personal information.
4. Payment Processing via Lemon Squeezy
All payments for BKAN courses are processed through a third-party agent, a secure third-party e-commerce platform.
4.1 What a Third-Party Payment Agent Handles
- Payment card details
- Transaction verification
- Fraud prevention
- VAT/GST compliance
- Secure checkout experience
We never store or have access to your full payment card information.
4.2 Third-Party Payment Agent Compliance
The Third-Party Payment Agent is PCI-compliant and follows industry-standard security protocols. Their privacy practices apply to all transactions made through our checkout system.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Maintain login sessions
- Improve website functionality
- Analyse usage patterns
- Personalise course recommendations
- Support third-party checkout operations
You can disable cookies in your browser settings, but some features may not function correctly.
6. Data Storage & Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encrypted data transmission (HTTPS)
- Secure access controls
- Limited access to authorised personnel only
- Secure backups for course and account data
7. Sharing Your Information
We may share your information only with:
- Third-party payment agents (payment processing)
- Email service providers (course access notifications)
- Analytics tools (usage insights)
- Regulatory authorities (if legally required)
We do not share your information with advertisers or unrelated third parties.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Request restriction of processing
- Object to certain processing activities
- Request a copy of your data
To exercise these rights, contact us at: bkansupport@bkan.co.za
9. Data Retention
We retain your information only as long as necessary for:
- Course access
- Legal and tax compliance
- Platform security and fraud prevention
Course access records may be retained for audit purposes.
10. Children’s Privacy
BKAN courses are not intended for children under 16 years. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest revision. Continued use of our website and courses indicates acceptance of the updated policy.
12. Contact Information
For privacy questions, data requests, or support:
BKAN Support Email: bkansupport@bkan.co.za
Website: www.bkan.co.za
Last Updated: 25 August 2026